Twitter Rolls Out In-App Support Request Feature
(Twitter Adds ‘Support Request’ in App)
SAN FRANCISCO – Twitter has launched a new support feature. This feature is called Support Request. It is now available inside the Twitter app. Users can report problems directly from their phones. They do not need to visit a website anymore.
Before this update, users had to use Twitter’s help website. That process was slow and complicated. Now, everything happens in the app. This saves time and effort. The feature is simple to find. Users open the settings menu. Then they tap “Help and support.” Then they select “Support Request.” A form will appear.
The form asks users to describe their issue. They can add details like error messages. They can also attach screenshots. This helps Twitter understand the problem better. The company says this will speed up fixes. Users will get answers faster.
Twitter made this change based on feedback. Many people complained about support delays. The old system frustrated users. The new method is more direct. It aims to cut response times. Support teams can now handle requests inside one system.
The feature is rolling out worldwide. It works on both iPhones and Android devices. Some users already see it. Others will get it soon. Twitter advises everyone to update their app. The latest version is required.
This is part of Twitter’s bigger plan. The company wants to improve user experience. Recent updates focused on safety and simplicity. Support Request fits that goal. It gives people a clear path for help. No extra costs or subscriptions are needed.
(Twitter Adds ‘Support Request’ in App)
Twitter confirms all users can access Support Request. They hope it reduces frustration. Quick fixes mean happier users. The team will monitor feedback. They may adjust the tool over time.
